Shipping
AutoJumpStarter.com currently only ships to the following countries:
Canada, United States, Brazil
France, Germany, Italy, Netherlands, Norway, Poland, Spain, Ukraine, United Kingdom
Orders are processed and shipped within 2 from the date they are placed. Time in transit after that is usually another 20 to 30 days.
However, please note that AutoJumpStarter.com cannot guarantee that there will not be any delays in transit, nor can we accept any responsibility for any such delays.
We encourage you to contact us if you have not received your shipment within 30 days placing your order.
**Please ensure you provide the correct customer shipping address. If you fill in the wrong customer shipping address, you bear all of the liability. In case you have filled in the wrong address, please contact us immediately. We may be able to correct the address if your order has not shipped yet. If the order has shipped already, it is out of our control to be able to correct the address.
Returns
We strive to ensure our customers are 100% satisfied with their purchases at AutoJumpStarter.com. We greatly value your business and proudly stand by the quality of our products and prices.
If you receive a product from us with a fault or defect, you are entitled to a replacement or to return the product for a full refund. A return or replacement request must be submitted within 14 days from the time the customer received the order. Please follow our simple procedure to initiate a replacement or return.
Procedure
Note: Always make a unboxing video of all your online purchases for undisputable evidence in case of an issue.
1. Write an email with a brief description of the fault or defect. Subject the email as “RETURN ORDER#”, replace ORDER# with your order number.
Email Address: returns@autojumpstarter.com
2. Take clear, high-definition photographs of the product where the fault or defect is clearly visible. Attach this picture with the above email.
3. Optionally, if possible, make a unboxing video when you first receive the product. This way you can produce indisputable video evidence in case of any issues which may otherwise be disputable.
The information collected from this procedure will help us communicate your concerns directly with our suppliers so we can improve your experience for the future.
AutoJumpStarter.com reserves the right to refuse initiating a refund on returned products if they are deemed to be in a used and non-returnable condition.